| Are the items you sell Authentic? Are they new? |
| All items sold by OneLittleBox are AUTHENTIC, BRAND NEW, FIRST QUALITY, and have never been used. Our merchandise is purchased directly from manufacturers, retailers & boutiques. Each item is carefully inspected before being offered for sale. We do not sell used, irregular, reconditioned, or defective items. |
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| Do you have any additional sizes or styles in stock? |
| We list all of our available inventory on our website. |
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| I am looking for a similar item, color, size. Can you e-mail me when it's available? |
| Our inventory changes frequently and is often posted automatically, so we may not able to email you if a particular item becomes available. New items are listed daily so be sure to add us to your favorites. Also, Please let us know brands that you’d like to see available as we are adding new suppliers. |
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| Will you hold my package and delay shipping until a certain day? |
| Yes, please contact us prior to checkout and inform us of the date you would like us to ship. |
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| What payment methods do you accept? |
CREDIT CARD
We are glad to accept all major credit cards: MasterCard, Visa, American Express and Discover. Please use our secure online checkout system.
PAYPAL
We are glad to accept Paypal. If your Paypal payment is drafted from your checking account, we wait for your Paypal check to clear our account before we ship. Please do not pay us directly through the Paypal website. Please use our secure online checkout system. PayPal is an available choice in our checkout and this will ensure that all credits and discounts are applied correctly to your order.
MONEY ORDERS
When paying by money order, please include your order number or a copy of your purchase notification. Sending payment without one of these can cause a delay in your shipment. Payments should be shipped to:
307-F West Tremont Ave.
Charlotte, NC 28203 |
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| Do I have to pay sales tax? |
| If your item(s) are being shipped outside the state of North Carolina, we are not required to charge sales tax. As a N.C. business, we are required to collect sales tax for shipments within the state of North Carolina. |
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| Will I receive a tracking number? |
| Yes, you will be emailed a tracking number when your item ships within the U.S. If your item is being shipped internationally, there will be a tracking number if you ship via Express Mail, but not if you use the quoted AirMail Letterpost. |
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| Have you shipped my package? |
| All packages are generally shipped immediately after payment has cleared. Please note that if you pay with a Paypal e-check, we ship once the payment clears. We will send an email to your registered email address when your package has shipped. If you send a money order, you will also receive confirmation that it has been received and that your order has been shipped. |
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| What is your return policy? |
Sales are final. However, your satisfaction is important to us. As a courtesy, we will discuss exchanging an item for a different product if we have it in stock or for a comparably priced item within 14 days of the original sale date. You must receive authorization for the exchange prior to returning your item. The exchanged item must be unworn with all original packaging.
Buyer is responsible for shipping the item back to us and for paying the additional shipping for us to send the replacement. |
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| How can I contact you? |
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